Refund and Returns Policy for ShampooVIP
Effective Date: December 7, 2024
At ShampooVIP, we want our customers to be completely satisfied with their purchases. If you are not satisfied with a product you bought, our Refund and Returns Policy outlines the steps you can take to return the item and receive a refund.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: You must request a return within 30 days from the date of purchase.
- Condition: The product must be unused, in its original packaging, and in resalable condition. If the product has been opened, used, or damaged, it may not be eligible for a return.
- Proof of Purchase: You must provide proof of purchase, such as an order confirmation email, invoice, or receipt.
- Non-Returnable Items: Certain products, including opened or used hygiene items (such as shampoos or conditioners), are not eligible for return due to health and safety regulations. Please check the product details for exceptions.
2. How to Return an Item
If you would like to return a product, follow these steps:
- Contact Us: Reach out to our customer service team at info@shampoovip.click within 30 days of receiving your order to initiate the return process.
- Return Authorization: Once we receive your request, we will provide you with a return authorization and instructions for returning the item.
- Shipping the Product: Pack the item securely in its original packaging and ship it back to us using a trackable shipping method. You are responsible for the return shipping costs unless the return is due to a defective or incorrect item.
3. Refund Process
Once we receive your returned item and confirm that it meets our return conditions, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please note that the processing time for refunds may take up to 10 business days.
4. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will provide a full refund or exchange for the defective product. To expedite the process, please include photos of the damaged or defective item in your return request.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different product, you must return the original product and place a new order for the replacement item.
6. Shipping Costs
- Return Shipping: You are responsible for the cost of return shipping unless the product is defective or incorrect.
- Original Shipping Costs: Shipping fees for your original order are non-refundable unless the item is defective or we made an error in fulfilling your order.
7. Late or Missing Refunds
If you have not received your refund after the processing time has passed, please check with your bank or credit card provider. If you still have not received it, contact us at info@shampoovip.click. We will be happy to assist you in resolving any issues.
8. Exchange or Refund Discretion
We reserve the right to refuse any return or refund if the returned item does not meet our return policy criteria. If we determine that the product does not qualify for a return or refund, we will notify you and discuss further options.
9. Changes to This Policy
We may update or revise this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.
10. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us:
ShampooVIP
Street: Po Box 546 Port Hadlock, Washington (WA), 98339
Phone: (605) 323-1721
Email: info@shampoovip.click
Website: shampoovip.click